How To Order

Orders can be placed by telephone, fax or email.  We are also happy to discuss your requirements so that you can be certain that the product you are interested in is suitable for those needs and/or suggest a better alternative.  Some products may be built-to-order or on a long lead time so we will also check stock levels and advise of any delays in shipping the product(s) to you.

Subject to stock availability, standard delivery (as quoted) will be within four working days.  All shipments are subject to current United Kingdom and Belgium public holiday arrangements.

An express freight service is available at additional cost which normally takes up to two working days, also in accordance with UK and Belgium holiday arrangements.  Please ask at time of ordering if you require this service.

Notes for charities and and special-needs buyers
We offer special discounts on touch screens for registered disabled people who experience difficulties using a conventional keyboard/mouse, as well as for non-profit schools, colleges and universities.  Please contact us for details.

Please note that, contrary to advice on some other websites, VAT relief cannot be claimed on touchscreen monitor purchases.  The HMCE's VAT inspectorate have confirmed that, as touchscreen monitors are not specifically designed for use by people with special needs, they are NOT eligible for VAT exemption.  Any companies offering VAT exemption would be liable to pay back the VAT should they be investigated by HMCE.

The following is a direct quote from the guidelines they have sent us (HMRC Reference: Notice 701/7 (August 2002)):
"It is not sufficient for zero-rating that the equipment or appliance is merely destined or intended for use by a disabled person, or is mainly purchased by disabled persons. For example, general purpose equipment such as most computer hardware, ordinary or orthopaedic beds, orthopaedic or reclining chairs may benefit a disabled person, but are designed for general use or for use by disabled and able bodied people alike. Such products are not eligible for relief."

With this in mind, we do offer discounted pricing to customers looking to purchase these products for use by disabled people.

However, we are able to offer VAT exemption on goods ordered for medical or scientific research, and which is being paid for by charity or voluntary contributions,  under Group 15, sections 5, 6, 7, 9 and 10 of Schedule 8, VAT Act 1994 (HMRC Reference: Notice 701/6 (September 2003)).