How To Order
Orders can
be placed by telephone, fax or email. We are
also happy to discuss your requirements so that you
can be certain that the product you are interested
in is suitable for those needs and/or suggest a
better alternative. Some products may be
built-to-order or on a long lead time so we will
also check stock levels and advise of any delays in
shipping the product(s) to you.
Subject to
stock availability, standard delivery (as quoted)
will be within four working days. All shipments are
subject to current United Kingdom and Belgium public
holiday arrangements.
An express
freight service is available at additional cost
which normally takes up to two working days, also in
accordance with UK and Belgium holiday
arrangements. Please ask at time of ordering if you
require this service.
Notes
for charities and and special-needs
buyers
We
offer special discounts on touch screens for
registered disabled people who experience
difficulties using a conventional keyboard/mouse, as
well as for non-profit schools, colleges and
universities. Please
contact us for details.
Please note that, contrary to advice on some other
websites, VAT relief cannot be claimed on
touchscreen monitor purchases. The HMCE's VAT
inspectorate have confirmed that, as touchscreen
monitors are not specifically designed for use by
people with special needs, they are NOT eligible for VAT
exemption. Any companies offering VAT exemption
would be liable to pay back the VAT should they be
investigated by HMCE.
The
following is a direct quote from the guidelines they
have sent us (HMRC
Reference: Notice 701/7 (August 2002)):
"It is not sufficient for zero-rating that the
equipment or appliance is merely destined or
intended for use by a disabled person, or is mainly
purchased by disabled persons. For example, general
purpose equipment such as most computer hardware,
ordinary or orthopaedic beds, orthopaedic or
reclining chairs may benefit a disabled person, but
are designed for general use or for use by disabled
and able bodied people alike. Such products are not
eligible for relief."
With this
in mind, we do offer discounted pricing to customers
looking to purchase these products for use by
disabled people.
However,
we are able to offer VAT exemption on goods ordered
for medical or scientific research, and which is
being paid for by charity or voluntary
contributions, under Group 15, sections 5, 6, 7, 9
and 10 of Schedule 8, VAT Act 1994 (HMRC
Reference: Notice 701/6 (September 2003)). |