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Orders must be placed by telephone or email and we will normally discuss your planned requirements so that we can be certain that the product you are interested in is suitable for those needs and/or suggest a better alternative.  Some of these products may also be built-to-order or on a long lead time so we will also check stock levels and advise of any delays in shipping the product(s) to you.

Subject to stock availability, standard delivery (as quoted) will be within five working days.  All shipments are subject to current United Kingdom and Belgium public holiday arrangements.

An express freight service is available at additional cost which normally takes up to two working days, also in accordance with UK and Belgium holiday arrangements.  Please ask at time of ordering if you require this service.

A note on VAT Relief
We are commonly asked whether buyers of touchscreens for use in environments with disabled people can claim VAT relief on their purchases.  It is with regret that, after clarification from the HMCE's VAT inspectorate, this is not possible.

On the basis that some other online suppliers are offering VAT exemption on these products, we have again contacted HMCE (November 2006) and they have again confirmed that touchscreens are NOT eligible for VAT exemption.  Any companies offering VAT exemption would be liable to pay back the VAT should they be investigated by HMCE.

The following is a direct quote from the guidelines they have sent us (HMRC Reference: Notice 701/7 (August 2002)):
"It is not sufficient for zero-rating that the equipment or appliance is merely destined or intended for use by a disabled person, or is mainly purchased by disabled persons. For example, general purpose equipment such as most computer hardware, ordinary or orthopaedic beds, orthopaedic or reclining chairs may benefit a disabled person, but are designed for general use or for use by disabled and able bodied people alike. Such products are not eligible for relief."

With this in mind, we do offer discounted pricing to customers looking to purchase these products for use by disabled people.

However, we are able to offer VAT exemption on goods ordered for medical or scientific research, and which is being paid for by charity or voluntary contributions,  under Group 15, sections 5, 6, 7, 9 and 10 of Schedule 8, VAT Act 1994 (HMRC Reference: Notice 701/6 (September 2003).