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(Reviewed 3rd January 2017)

By placing an order with Touchscreens Direct Limited you are accepting these terms and conditions. Your existing statutory rights are not affected by these conditions.

1. Definitions

In these conditions, unless the context requires otherwise:-

1.1 The “seller” means Touchscreens Direct Limited.

1.1 The “Customer” or the “buyer” means the person who buys or agrees to buy the goods from Touchscreens Direct Limited;

1.2 “Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by Touchscreens Direct ;

1.3 “Delivery Date” means the date specified by Touchscreens Direct when the goods are to be delivered;

1.4 “Goods” means the articles which the Customer agrees to buy from Touchscreens Direct

1.5 “Price” means the price for the Goods excluding delivery charges, packing, insurance and VAT; and

1.6 “Touchscreens Direct” means Touchscreens Direct Limited of Unit B3, The Wren Centre, Westbourne Road, Emsworth, Hampshire, PO10 7SU whose registered office is designated as being at 1 Market Hill, Calne, Wiltshire, SN11 0BT.

1.7 “writing” includes communications by postal mail, facsimile transmission, email or text message.


2. Conditions

2.1 These conditions apply to all contracts for sale of goods by the seller to the buyer and shall be deemed to supersede and exclude all other terms and conditions including any which the buyer may seek to apply under any purchase order, confirmation of order, or similar document.

2.2 No variation or addition to these terms and conditions shall be effective unless agreed in writing by a duly authorised officer of the seller.

2.3 No employee or agent of the seller is authorised to make any representations concerning goods on the seller’s behalf unless such representations are confirmed in writing by the seller and any representations made without the written confirmation of the seller may not be relied upon in connection with any contract.

2.4 Until despatch of goods by the seller of goods to the buyer or the buyer’s acceptance in writing of any quotation of the seller (whichever shall first occur) no contract for the sale of goods shall arise.

2.5 The seller shall be at liberty to correct without any liability on the seller’s part and without prior notification any error or omission in any sales literature, price list, acceptance of offer, quotation, invoice, or other document issued by the seller.

2.6 The order shall only be deemed to have been accepted at either the earlier of the buyer accepting delivery of the goods or when the seller issues a written acceptance of the order at which point the contract shall come into existence.


3. Prices

3.1 The price for the goods shall be that on the seller’s current price list unless otherwise agreed in writing by the seller.

3.2 All prices are exclusive of VAT and charges for postage, packaging and carriage, all of which shall be paid in addition as agreed in writing.


4. Payment

4.1 The seller is prepared to consider applications for credit accounts from corporate customers subject to approved references.

4.2 Non-credit account buyers must make payment in full of any invoice before despatch of goods.

4.3 Payment may be made by cash, cheque, credit or debit card, bank transfer or PayPal.

4.4 Buyers with credit accounts must make payment in full on the terms of credit agreed which shall not be more than from the end of the month following the date of invoice unless otherwise agreed in writing by the seller.


5. Interest on Overdue Invoices

5.1 If any invoice shall become overdue for payment interest shall be payable at 2.5% per annum above Lloyds Bank plc base rate from time to time from the date the payment became due under the invoice until the date of payment. Such interest shall accrue both before and after any Judgment.


6. Delivery

6.1 Free standard delivery applies for orders placed before 3pm, Monday to Friday, for delivery to UK mainland addresses.

For orders where have had to price match a competitor or offer project pricing based on volume purchases; we may have to charge delivery. This is most likely the case for large deliveries (e.g. multiple boxes and/or pallet shipments).

We can ship to any worldwide destinations subject to trading conditions.  We are happy to quote for delivery to UK, EU and worldwide destinations prior to order. Worldwide deliveries may be subject to exclusions, minimum order values due to the paperwork required and additional requirements (such as VAT numbers).

For items showing as 'in stock' we will dispatch items the same working day for orders placed before 3pm. All deliveries are sent out on a standard delivery service whilst is classed as delivery within 2-3 working days.  For 'in stock' orders over £250 excluding VAT standard delivery is free of charge.   The customer may upgrade this to a next working day service for an additional premium, prices upon application.

6.2 The seller will take all reasonable steps to keep to any estimated delivery date but time shall not be of the essence. The seller shall not be liable for any losses consequential or otherwise arising directly or indirectly out of any failure to meet an estimated delivery date. The seller reserves the right to make delivery in advance of the quoted delivery date on giving reasonable notice to the buyer.

6.3 Unless otherwise agreed in writing, deliveries may take place at the buyer’s premises or such premises as are designated by the buyer up until 6.00 p.m. on the date of delivery. In the event of the buyer not accepting delivery on the delivery date the first attempt at delivery is to be considered as the delivery date for the purpose of invoicing.

6.4 The seller shall make delivery of the goods to the buyer’s given delivery address and the buyer shall make arrangements to take delivery of the goods at that address upon the same being tended for delivery.

6.5 The method of despatch of all goods shall be at the seller’s absolute discretion.


7. Ownership and Risk

7.1 Upon delivery of the goods to the buyer or upon the goods being retained at the seller’s premises at the buyer’s request the risk in the goods shall pass to the buyer.

7.2 Title to the goods shall remain vested in the seller until the invoice for the goods has been paid in full.

7.3 The buyer shall hold the goods as the seller’s fiduciary agent and bailee until such time as title to the goods passes to the buyer and shall keep the goods properly stored and protected and insured and identified as the seller’s property.

7.4 The buyer shall not remove, deface or obscure any indentifying mark or packaging on or relating to the goods and shall maintain the goods in satisfactory conditions.

7.5 If before title to the goods passes to the buyer, the buyer becomes subject to any of the events listed in clause 7.5.2, or the seller reasonably believes that any such event is about to happen and notifies the buyer accordingly, then, provided that the goods have not been resold, or irrevocably incorporated into another product, and without limiting any other right or remedy the seller may have, the seller may at any time require the buyer to deliver up the goods and, if the buyer fails to do so promptly, enter any premises of the buyer or of any third party where the goods are stored in order to recover them.

7.5.1 If the buyer becomes subject to any of the events listed in clause 7.5.2, or the seller reasonably believes that the buyer is about to become subject to any of them and notifies the buyer accordingly, then, without limiting any other right or remedy available to the seller, the seller may cancel or suspend all further deliveries under the contract or under any other contract between the buyer and the seller without incurring any liability to the buyer, and all outstanding sums in respect of goods delivered to the buyer shall become immediately due.

7.5.2. For the purposes of clause 7.5.1, the relevant events are:

(a) the buyer suspends, or threatens to suspend, payment of its debts, or is unable to pay its debts as they fall due or admits inability to pay its debts, or (being a company) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986, or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986, or (being a partnership) has any partner to whom any of the foregoing apply;

(b) the buyer commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than (where the buyer is a company) where these events take place for the sole purpose of a scheme for a solvent amalgamation of the buyer with one or more other companies or the solvent reconstruction of the buyer;

(c) (being a company) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of the buyer, other than for the sole purpose of a scheme for a solvent amalgamation of the buyer with one or more other companies or the solvent reconstruction of the buyer;

(d) (being an individual) the buyer is the subject of a bankruptcy petition or order;

(e) a creditor or encumbrances of the buyer attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days;

(f) (being a company) an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the buyer

(g) (being a company) a floating charge holder over the buyer's assets has become entitled to appoint or has appointed an administrative receiver;

(h) a person becomes entitled to appoint a receiver over the buyer's assets or a receiver is appointed over the buyer's assets;

(i) any event occurs, or proceeding is taken, with respect to the buyer in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 7.5.2(a) to clause 7.5.2(h) (inclusive);

(j) the buyer suspends, threatens to suspends, ceases or threatens to cease to carry on all or substantially the whole of its business;

(k) the buyer's financial position deteriorates to such an extent that in the seller’s opinion the buyer’s capability to adequately fulfil its obligations under the contract has been placed in jeopardy; and

(l) (being an individual) the buyer dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his or her own affairs or becomes a patient under any mental health legislation.

7.5.3 Termination of the contract, however arising, shall not affect any of the parties' rights and remedies that have accrued as at termination. Clauses which expressly or by implication survive termination of the contract shall continue in full force and effect.

7.6 Whilst the purchase price for any goods delivered to the buyer shall remain overdue for payment either wholly or in part without prejudice to any of its other rights the seller may recover and/or resell the goods or any of them and may enter on the buyer’s premises by its servants or agents to recover the goods and shall be entitled to recover from the buyer any costs incurred in connection with such recovery.

7.7 Until payment for any goods has been made in full the buyer shall not pledge, charge by way of security or in any other way encumber the goods which remain the property of the seller.

8. Warranties

8.1 Touchscreens Direct warrants that the Goods supplied will, at the time of delivery, correspond to the description given by Touchscreens Direct at time of ordering, except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 Section 12 and/or the Unfair Terms in Consumer Contracts Regulations 1999 Regulation 3(1)) all other warranties, conditions or terms relating to fitness for purpose, quality or condition of the Goods, whether express or implied by statute or common law or otherwise are excluded to the fullest extent permitted by law.

8.2 The seller accepts no liability for any defect arising on errors or omissions in any drawing specification or design supplied by the buyer to the seller.

8.3 The seller will accept no responsibility for any defect in the goods arising from wilful damage, neglect, failure to follow manufacturer’s instructions, failure to follow the seller’s oral or written instructions as to the storage, maintenance or installation of goods or the good practice regarding the usage of goods, abnormal working conditions or abuse or alteration or repair during the manufacturer’s warranty period without the seller’s written approval.

8.4 Warranty on all products supplied is maintained directly by the manufacturer.

8.5 Save as provided in these conditions and save and except where the buyer is dealing as a consumer all warranties, conditions or other terms implied by statute, common law or otherwise are excluded to the extent permitted by law.

8.6 Save in respect of death or personal injury caused by the seller’s negligence the seller shall not be responsible for any incompatibility of use issues or held liable to the buyer by reason of any representation or any implied warranty, condition or other term or any duty of common law for any direct or indirect special or consequential loss or damage expenses or other claims for compensation whatsoever whether caused by negligence of the seller, its employees or agents or otherwise which arise out of or in connection with the supply of goods or their use or resale by the buyer of whatsoever nature.

8.7 The buyer may purchase an extended warranty from the seller on terms to be agreed in writing by the seller.

8.8 Any liability of the seller in connection with claims made under the contract shall not exceed the price of the goods actually paid by the buyer unless otherwise specifically agreed in writing by the seller.

8.9 The seller shall not be liable for any delay in delivery of the goods that is caused by a Force Majeure Event as defined in clause 10 or the buyer’s failure to provide the seller with adequate delivery instructions or any other instructions relevant to the supply of goods.


9. Limitation on liability

9.1 The seller shall under no circumstances whatever be liable to the buyer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the contract; and the seller’s total liability to the buyer in respect of all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount actually paid for the goods by the buyer.

9.2 Nothing in these conditions shall limit or exclude the seller's liability for:

(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979;

(d) defective products under the Consumer Protection Act 1987; or

(e) any matter in respect of which it would be unlawful for the seller to exclude or restrict


10. Force Majeure

The seller shall not be liable to the buyer or held to be in breach of the contract by reason of any delay in performing or failure to perform any of the seller’s obligations in respect of the goods if such delay or failure was caused by a Force Majeure Event A Force Majeure Event means any event beyond a party's reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including without limitation strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party's), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.

11. Cancellation of Contract/Return of Goods/Replacement of Defective Goods

11.1 No contract may be cancelled once it is accepted by the seller and no goods may be returned save at the absolute discretion of the seller.

11.2 In the event that the seller agrees to accept the return of non-defective goods such return will be on the following conditions:-

11.2.1 The buyer must obtain a goods return number from the seller which number must clearly be displayed on each parcel to be returned. The goods must be returned in the manufacturer’s original packaging in unopened condition complete with any accessories, manual and other documentation. Software packages must have the software seal in tact. If these conditions are not complied with returned goods will be rejected.

11.2.2 If in the opinion of the seller damage has been caused to the goods during transport from the buyer to the seller the buyer will remain liable for the full cost of the goods or at the discretion of the seller cost of remedying any damage.

11.2.3 If the seller accepts the return of goods (other than on the grounds of defect) the seller reserves the right to make a handling and restocking charge of 25%.

11.3 Any alleged defect in the goods must be notified to the seller within seven days of the date of delivery. In the event that delivery is not refused and the buyer fails to notify the seller within the time stated no rejection of the goods will be accepted and the full purchase price shall be payable by the buyer.

11.4 In the event that any valid claim is notified to the seller based on the goods delivered under the contract being defective the seller shall at their discretion be entitled to replace the goods free of charge or refund the buyer the price of the goods actually paid by the buyer and the seller shall have no further liability to the buyer.

11.5 The buyer shall retain the goods in respect of which allegation of defect is made together with the original manufacturer’s packaging for a reasonable time to enable the seller or its agent to inspect the goods or to arrange for the goods to be collected from the buyer if the seller would so require.

11.6 Unless otherwise agreed in writing by the seller no credit for return goods will be given in the case of goods returned other than by reason of defect.

11.7 Goods ordered by customers other than those included in the seller’s sales catalogue will not be accepted for return save where specifically agreed in writing by the seller.


12. Privacy Policy

Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it. Touchscreens Direct is committed to the online privacy of all its customer. However, in reality we store very little data on our customers, far less than most other online retailers.

This Privacy Policy regulates the use by Touchscreens Direct of the information you provide when using the Touchscreens Direct website and/or Touchscreens Direct's services including phone, email, fax, text and all other communications methods.

12.1 Information We Collect
To be able to order from us we have to collect certain information from you. As part of this, you may be required to give some contact and financial information. We use the information given to us by you to provide the goods or services you request from us in the way that is set out in this privacy policy.

Name, address and postcode - without this we won't know where to send your order or to whom.

Email address - we send a confirmation of your orders via email.

Telephone numbers - if there are any problems with your order or we need to check anything, we need to be able to contact you quickly.

Payment card number, expiry date, issue no and name of card holder – when you purchase a product or service we need these details so we can collect payment in the same way as when we take payment in a store via chip and pin.

Correspondence - if you contact us we may keep a record of that correspondence. This may cover, but not be restricted to, emails, letter, fax or text messages. We do not record telephone calls to/from our customers although reserve the right to store voicemails as/when required.

IP addresses - when you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.

12.2 How We Use The Information We Collect
Our main uses of your information are explained above which in general is to process your orders, as well as to help us understand your needs and provide you with a better service by means of the following uses:-

Marketing - we may use the information we collect to inform you, by letter, phone, SMS, push notification or equivalent, or email, about offers, products and services that we think may be of interest to you and we may tell you about other organisations' products and services. You can opt out of this at any time simply by contacting us or replying to any communication, such as email or text, we send to you.

Customer care and correspondence - as part of our customer care procedures, we may follow-up, either by letter, phone, SMS or email, customers who have purchased goods or services from our website or who have posted comments about Touchscreens Direct on the internet, for example to resolve a complaint or to ask for a testimonial.

Market research - from time to time, we may also use your information to contact you for market research purposes. We may contact you by letter, phone, SMS or email.

Fraud Prevention - in order to protect our customers and us from fraud and theft, we may look at the information that we get from making identity checks and other information in our customer records, including how you conduct your account, and may pass this to other group companies, other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way. When you apply for products or services through our website you may also be required to go through a more detailed credit check on terms which will tell you about you first.

12.3 Cookies
We do not store cookies when people visit our website. A cookie is a small text file that may be placed on your device when you visit our website which helps us to identify you should you visit us again.

12.4 Who We Share The Information With
We will not sell your personal information to third parties unless you say we can (for example for carefully selected third parties to contact you) or are required by law. We may share your information with third parties to process and fulfil your order, to provide services you request, for business analysis purposes, for the purposes of fraud prevention or if Touchscreens Direct itself, or any of our business is bought or sold.

Market Research - we may provide information at an aggregated statistical level about our customers, sales, traffic patterns and related site information to third parties, but this information will not identify individuals.

Processing by third parties - from time to time we may employ other companies and individuals to perform functions on our behalf. Examples include completing orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, confirming contact details, looking at information, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. They must also process the personal information as set out in this Privacy Policy and as permitted by the UK's Data Protection Act.

International transfers - in order to carry out the steps set out above we may send your personal information outside of the European Economic Area and, if necessary, across international borders. The data protection laws in these countries may not be as comprehensive as in the European Economic Area. However, we have taken appropriate steps to make sure the same level of protection for the processing carried out in these countries as within the European Economic Area.

12.5 Storage of Data
We will not store your personal information for any longer than we need to, however we may be obliged by law to store your communications and personal information including activity logs and we may need to show details of these to government or authorised officials upon request. Like many websites, we use log files to monitor the effectiveness of our online marketing programmes.

12.6 Access Rights
You have a right to access the personal information that is held about you. To obtain a copy of the personal information Touchscreens Direct holds about you, please write to us at the following address enclosing your postal details and a cheque for £10, which we are entitled by law to charge, payable to Touchscreens Direct Limited:
    Data Protection Officer,
    Touchscreens Direct Limited
    Unit B3, The Wren Centre,
    Westbourne Road,
    PO10 7SU.

12.7 Security
Information security is very important to us and we have taken many steps to make sure your transactions are secure.

Payment Card Security - Effective January 1st 2017 we use Payzone Merchant Services to process all of our credit and debit transactions.  As a merchant services provider with over 25 years of experience, they are officially licensed by MasterCard and Visa International as an Independent Sales Organisation and Member Service Provider and work in association with a number of merchant acquiring providers who undertake the processing of card transactions incorporating the latest security technologies to make sure that the details you provide to us when placing an order are kept private and secure. 

12.8 Links
Our website may contain links to let you to visit other websites of interest easily. Once you have used these links to leave our website, you should be aware that we do not have any control over that other website. As such we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these websites, and they are not governed by this Privacy Policy. Touchscreens Direct is not responsible for any products and/or services featured on any third party website. You should exercise caution and look at the Privacy Policy applicable to the website in question.

13. Notices

13.1 Any notice required to be given by the buyer to the seller shall be in writing addressed to the seller at his registered office or principle place of business and shall be delivered personally or sent by first class pre-paid recorded delivery mail.


14. Entire agreement

14.1 The contract constitutes the entire agreement between the parties. The buyer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the seller which is not set out in these terms and conditions.


15. Severance

15.1 If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of the terms and conditions shall not be affected.

15.2 If any invalid, unenforceable or illegal provision of the terms and conditions would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.


16. Waiver

16.1 A waiver of any right or remedy under the terms and conditions is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default.

16.2 No failure or delay by a party to exercise any right or remedy provided under the terms and conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.


17. Third party rights

17.1 A person who is not a party to these terms and conditions shall not have any rights under or in connection with them.


18. Variation

18.1 Touchscreens Direct reserve the right to change, add to or amend these terms at any time.


19. Governing law and jurisdiction

1891 The contract, these conditions and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.


© 2003 - 2017 TOUCHSCREENS DIRECT LIMITED. External content provided by Elo Touch Solutions.  E&OE.

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