How To Order
Orders are accepted by phone or email only.
Payment can be made by bank transfer, credit card, bank transfer, cheque or PayPal. We accept all major personal, business and corporate credit and debit cards, including American Express, without additional surcharges or transaction fees.
Unless agreed otherwise, all goods must be paid for at time of ordering. Credit accounts are available to UK-based customers placing regular orders and also to Government, Educational and Medical customers. We do not offer credit accounts to companies based outside of the UK. We reserve the right to withdraw credit facilities to customers who do not adhere to our payment terms without notice.
Free standard mainland UK delivery is offered on orders over £350 excluding VAT, but is only valid on pre-built Elo Touch Solutions products, not including components, accessories or peripherals.
Orders shipped using our standard delivery service will be delivered within a maximum of three (3) working days subject to stock availability. A next working day express delivery service is available at extra cost.
Deliveries will be made by our choice of couriers depending on the shipment type. This may commonly either be UPS, TNT, DHL, DPD or Parcelforce within the UK and Europe. Other carriers may be used for outside EU destinations.
Customers may collect goods in person or using their own carrier accounts if preferred but for customs and security reasons, any such requests can only be collected from our UK office and we may therefore need to arrange for the goods to be bought in to the UK from our warehouse facility which may delay collection by 2-3 working days.
Our delivery cut-off point is Midday for express next working day delivery orders or 2pm for standard delivery orders. All times offered by Touchscreens Direct are based on current time in the UK.
Conditions of sale
All goods are sold subject to our standard terms and conditions of business, a copy of which is available here.
Full details of our order cancellation, returns and refunds procedures, including re-stocking charges, can also be found in our standard terms and conditions as above.
Customers placing orders with us, by any method, are deemed to have read and accepted these terms prior to placing their order.
Unless specifically agreed or faulty upon delivery, all orders are legally binding for specification and usage. We have a strict 21-day returns policy for all returned goods. Any items returned after this time are accepted and credited/refunded entirely at our discretion.
To place an order, please contact us using one of the methods below. We are a very popular and busy business so if we are not able to take your call straight away, please leave a message and someone will contact you as quickly as possible.
UK - 0330 555 0155
Outside UK - +44 330 555 0155